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Video Demonstration of the New RRH Text Appointment System for Drive-Thru COVID-19 Screening

Video Demonstration of the New RRH Text Appointment System for Drive-Thru COVID-19 Screening

Curious about the new RRH text appointment system for drive-thru COVID-19 screening? Check out this video demonstration for more information...

(Video published 3/24/20 - all information accurate at time of publishing)

RRH Text Appointment and Drive-Thru Screening Process:

  • Patient feels they meet the criteria for COVID-19 screening (fever over 100.4 degrees or higher, cough, shortness of breath, flu like symptoms)

  • Patient texts the word "SCREENING" to 833-RRH-4YOU (833-774-4968).

  • RRH nursing triage calls the patient back and conducts screening/assessment via phone.

  • If the patient meets the screening criteria, an appointment is scheduled.

  • Patient arrives at the drive thru testing site at the hospital’s back parking lot at their given appointment time

  • Patient is met by a physician wearing personal protective equipment (PPE) and the physician then determines if a test is needed.

  • If a test is required, the physician will swab the patient for COVID-19 from inside the car.

  • The patient will be given a bag to take away containing discharge papers, a mask and a thermometer.

  • If criteria is not met either via phone screening or at the appointment, the patient will still be given advice on how to manage and treat any other symptoms and may be advised to self-isolate.

Please note:

- The RRH texting system does not generate an immediate call back. Texts are processed by the nursing triage team and call backs are made as soon as possible.

- Only one text is needed, as multiple texts delay response time. If the patient is unavailable to answer the return call from nursing triage, a message will be left, if possible and the patient will need to resend their text to initiate another call back.

- Texts should only include the word "SCREENING". Please do not include patient information and symptoms.

- The text appointment screening service is currently operating 7 days a week from 8 am to 5 pm and appointments will be scheduled according to the screening results.

- If you feel you meet the criteria for screening, TEXT the word "SCREENING" to 833-RRH-4YOU (833-774-4968). Information on the CDC testing criteria and a Symptom Self Check Tool can be found at:…/2019-n…/symptoms-testing/symptoms.html.

For more information, latest updates and advice, visit:

#COVID19 #coronavirus #FlattenTheCurve #DriveThruTesting

Produced by: RAW Media Productions