Website Privacy Policy
We recognize that you may be concerned about our use and disclosure of your personal information while using our website. Your privacy is very important to us and the following will inform you of the information that we, Ridgecrest Regional Hospital, may collect from you, and how it is used. While using our website, www.rrh.org, you are accepting the practices described in this policy. This policy does not apply to protected health information that you may provide via links for appointments, the patient portal or other means because such protected health information is covered by our HIPAA Privacy Policy (click here) or because those online portals contain separate website privacy policies and terms of use.
Information Collection
You may submit personal information, which is information that can be used to identify you individually, when you interact with the Site. For example, we may collect certain contact information such as name, phone number and email address when you fill out forms on the website, use the price estimator page, or apply for a job through our career linkage page. When providing information on a linked page, that information is governed by this policy, unless the page has a separate privacy policy.
We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed primarily to ensure that our Website if functioning properly.
Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.
Information Use
We use information you provide to fulfill requests for information, provide customer support and to communicate with you. We may contact you via email in the future to tell you about events, new services, or changes to this website privacy policy. We use the website data usage primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our website.
Security
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.
Sensitive Personal Information
If any of our forms request sensitive personal information (such as social security number, credit card numbers, race or religion), the information is only used for its intended essential services. We retain such sensitive personal information for only as long as necessary to provide services to you, and to fulfill our legal and regulatory obligations. Sensitive personal information pertaining to your health (such as information you provide when using our online scheduling link) is used in accordance with our HIPAA Privacy Policy.
In addition, when we collect sensitive personal information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive personal information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to sensitive personal information. The computers/servers in which we store such information are kept in a secure environment.
Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. We do not use pixel tracking or permit any outside entities to use or insert any pixel tracking within our website. Any internet usage data collected in accordance with this policy is never shared with third-party entities (except as expressly stated herein).
Sharing
We will not sell or otherwise provide the information we collect to outside third parties, except that personal health information is shared as permitted by our HIPAA Privacy Policy for treatment, payment, and operations. We honor your Global Privacy Control browser opt-out signals. Because we do not track users over time and across third party websites to provide targeted advertising, it is not necessary for our website to respond to Do-Not-Track (DNT) signals.
We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
- Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on us
- Protect and defend the rights or property of our Website and related properties
- Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties
- Alleviate an actual or perceived threat or risk to individuals or property as a result of activity on our site.
Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
Links
This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites, nor any adverse consequences that may result from your interaction with such third-party websites. Such links include the online patient portal and billing portal among others. We encourage our users to be aware when they leave our site or link to an application hosted by another company and to read the privacy statements of any other site that collects personally identifiable information as these weblink may use that information to send targeted advertising.
Surveys
From time-to-time our site may request information via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Notice to Non-California Residents
We provide services in the State of California. We are subject to certain United States federal laws and regulations and certain California state laws and regulations that govern the privacy and security of personal information. The data protection laws of other countries and other states may differ as to how your personal information is protected. If you are a non-California resident, when you use our website and online services, provide your personal or other information to us, or direct your healthcare provider to provide your information to us, you consent that we may process your information in the State of California, in the United States, subject to the applicable state laws of California and federal laws of the United States.
Children
Our website is not intended for children under 16 years old. We do not collect personal data from children under 16. If you are under 16, please do not provide any information on our website. If we learn we have collected or received personal data from a child under the age of 16, we will delete that information.
Consent
By using this Website, you consent to the collection and use of information as specified above. If we make changes to this website privacy policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new website privacy policy carefully to make sure you understand our practices and procedures. Please also review our Terms of Use (click here) which govern your use of this website.
If have any questions about this website privacy policy, you should contact us via email on website@rrh.org or by mail Attn: Privacy Officer, 1081 N China Lake Blvd, Ridgecrest, CA 93555.
Any disputes regarding this policy shall be settled by binding arbitration in Kern County, CA, and you agree to IRREVOCABLY AND UNCONDITIONALLY WAIVE A TRAIL BY JURY or to participate in class action lawsuits related to your use of our website as more fully described in our Terms of Use. Liability shall be limited to actual damages, and we will not be responsible for any indirect, incidental, special or consequential damages as more fully set forth in our Terms of Use. Please note that no data storage or transmission of data over the internet or other public network can be absolutely secure. We therefore cannot and do not guarantee the complete security of electronic information. We maintain reasonable security measures to protect against the loss, misuse, and alteration of the information under our control; however, our online forms are not encrypted unless otherwise noted, and information you input may be accesses by unauthorized users prior to you sending it to us.
This policy was last updated on 6/1/2026.