What is PFAC?
The Patient and Family Advisory Council (PFAC) is a group of strongly motivated patients, family members and other caregivers, as well as staff, who share their perspectives and give insight on how to improve patient care at Ridgecrest Regional Hospital.
Both member and staff advisors work together to improve safety, quality, and patient experience. The RRH PFAC is composed of 12 members including patients, patient's family, caregivers, and staff members.
What It Is vs. What It Is Not
| ✔ What It Is | ✘ What It Is Not |
|---|---|
| A collaborative partnership between patients, families, and hospital staff | A complaint or grievance forum |
| A space to share experiences to improve care for all patients | A place to resolve individual or personal medical issues |
| A group that provides constructive feedback on hospital policies and services | A setting to report urgent concerns or service failures |
| Focused on system-level improvements and long-term impact | Focused on one-time incidents or personal situations |
| A voice that helps shape patient-centered care | A decision-making or governing body |
| A respectful, solution-oriented environment | A space for venting without direction |
| A forum to improve communication, safety, and patient experience | A replacement for Patient Relations or formal complaint processes |
| A collaborative group working with hospital leadership | An independent or advocacy group outside the hospital |
| A confidential and respectful setting | A public platform for sharing personal health information |
| A place to offer ideas and recommendations | A place to seek personal medical advice |
Why Is It Important?
The PFAC is an avenue where staff, family members, patients and members of the community can gather together and discuss suggestions or new ideas together. This is a safe environment for all, and group participation is valued and appreciated.
What Is Our Mission?
The Mission of the PFAC is to create positive changes in our healthcare delivery system by supporting an environment where patients and family members feel safe, respected, and empowered to be partners in their care.
Get Involved
Ready to make a difference? Download the documents below to learn more and apply.
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PFAC Application Apply to be considered as a candidate for the council. |
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PFAC Information Brochure Learn about what advisors do, who can apply, and why it matters. |
How to Become Involved
For additional information about the Patient and Family Advisory Council, or to inquire about becoming an advisor, please contact:
Email:
Patient.Advocate@rrh.org
Phone:
760-499-3118
