How can we help you?

You can request an appointment online for some services or call the clinic directly to schedule.

• Visit the appointments page to see available online options.
• To schedule by phone, find your clinic or service and call the phone number listed.

Some clinics offer online appointment request forms. Visit the appointments page to get started.

The lab offers online scheduling for certain appointment types. Visit RRH.org/Lab to learn more and schedule an appointment.

To establish care as a new patient, some clinics offer online appointment request forms for new patients.

• Visit the appointments page to see available options.
• You can also search for a provider.

Please call the clinic directly to confirm whether a provider is accepting new patients and to schedule your appointment.

Same-day appointment availability may vary by clinic, provider, and service.

• To find the right clinic or service, visit Treatment & Care.
• Our Urgent Care is open for walk-ins 7-days a week from 7am to 6pm, for more information visit Urgent Care.

Annual wellness visits are scheduled through your clinic or provider's office.

Learn more about preventive care.

Some specialist visits may require a referral or prior authorization. Start by contacting the specialty clinic or asking your provider if a referral is needed.

• Find a provider
• View services

Telehealth appointments are currently available for Mental Health services only.

For all other services, please contact your clinic to schedule an in-person appointment.

Waitlist availability may vary by clinic and provider. Contact the clinic directly to ask if an earlier appointment or waitlist option is available.

Find clinic information here.

Call your clinic to cancel or reschedule your appointment. You may also be able to cancel by text message if your appointment reminder includes a texting option.

To reschedule, please call your clinic directly. Rescheduling by text message is not available.

To find your clinic's phone number, visit Treatment & Care.

Call your clinic as soon as possible if you are running late.

Clinic contact information is available on the Treatment & Care page.

Before your appointment:

• Bring your photo ID, insurance card, and payment method for any copay or out-of-pocket costs. *Payment is due at the time of service.
• Prepare any questions you have for your provider.
• Complete any required lab tests 1 to 2 weeks before your appointment, if instructed. Visit RRH.org/Lab to schedule your lab appointment.
• Bring a list of your current medications and supplements.
• Bring any medical records, test results, or health logs, such as blood pressure or glucose logs, if applicable.
• For more information on how to prep for surgery appointments, visit the Surgery Prep page.

We accept major credit cards and cash. Learn more about payment options for copays and out-of-pocket costs.

Learn more about lab services.

Please arrive at least 15 minutes before your appointment.

If you are a new patient or have paperwork to complete, arriving earlier may help your check-in go more smoothly.

Most of our clinics send appointment reminders by text message or an automated voice recording.

Sign up for Follow My Health or notify the clinic that you would like to receive appointment reminders by phone or text message.

Sign up or log in

If you are not signed up for Follow My Health, your provider or clinic will share preparation instructions directly with you.

If you have not confirmed your appointment, the clinic may call you 1 business day before your appointment.

Use the campus map to locate your clinic and available parking.

Follow Ridgecrest Regional Hospital on social media for updates on clinic hours, closures, and important announcements that may affect your appointment.

• Facebook
• Instagram

Transportation options may be available for your appointment, including non-emergency medical and non-medical rides. Visit Transportation Services for more details.

Some transportation services may be covered by your insurance plan. Check with your insurance provider to see what benefits are available.

Learn more about lab services, blood draws, appointments, and preparation instructions at RRH.org/lab.

The lab allows walk-ins during business hours, but appointments are highly encouraged.

To book an appointment and learn more about lab services, visit RRH.org/lab.

Lab draw hours:

• Monday-Friday: 5:30 AM-5:00 PM
• Saturday: 8:00 AM-12:00 PM

Find lab locations and information at RRH.org/lab.

Preparation depends on the type of test your provider ordered. Some tests require fasting or special instructions, while others do not.

Follow the instructions given by your provider or the laboratory team. Learn more.

Radiology and imaging services may include:

• X-ray
• CT
• MRI
• Ultrasound
• Mammography

Learn more about Radiology & Imaging.

To schedule your radiology or imaging appointment, call 760-499-3702 and press Option 1.

Learn more about Radiology & Imaging.

Result timing varies by test and service. Your provider or care team may share an estimated timeframe based on the type of lab, imaging, or diagnostic test ordered.

• Lab services
• Radiology & Imaging

For RRH patients:

• Most lab results are available in Follow My Health.
• Radiology and imaging results are available through Nucleus. To request access, visit the Radiology page.

If you are not an RRH patient: please follow up with your ordering provider, or request a copy from RRH Medical Records.

If your provider is part of RRH, you can view your results directly in the Follow My Health portal or the Nucleus app (for radiology and imaging).

If your provider is outside RRH, results are sent directly to the ordering provider.

If you do not see your results within the timeframe you were given:

• If your imaging was done at RRH and your results are not in the Nucleus app, contact the imaging department where your imaging was performed, or request a copy from RRH Medical Records.
• If your imaging was done outside of RRH, contact the imaging center where it was performed.

Visit the Medical Records page to complete the release form and view request instructions.

Start with the option that matches your situation:

Some refills may require a follow-up appointment before the medication can be renewed. If approval is required, your pharmacy will send the request to your provider. Some medications also require insurance approval, which may take 3 to 5 business days.

Learn more about pharmacy services.

A refill means your prescription still has refills available and can usually be filled by your pharmacy.

A renewal means your prescription has no refills left or has expired. Your pharmacy may need to send a renewal request to your provider, or you may need an appointment with your provider.

For routine refills, contact your pharmacy first. Your pharmacy can check your refill status and send a request to your provider if approval is needed.

Please call the clinic only if your pharmacy instructs you to contact your provider.

Contact your pharmacy first. Your pharmacy can send a renewal request to your provider.

Medication refill requests may require a follow-up appointment before they can be renewed. To avoid running out, schedule your follow-up appointment at least 7 days before your medication runs out.

A refill may be denied if your medication requires provider review, lab work, insurance approval, or a follow-up appointment before it can be renewed.

Contact your pharmacy first to confirm the reason. The pharmacy may direct you to contact your insurance or may request to call your provider.

Medication refills are usually managed by the provider who prescribed the medication or the provider currently managing your care.

If you need help, contact your pharmacy first. Your pharmacy can send the request to the appropriate provider when possible.

Routine refill timing may vary by medication, pharmacy, provider review, and insurance requirements.

Some medications require insurance approval, which may take 3 to 5 business days. For approval status updates, contact your insurance plan.

Controlled medications may require additional review, monitoring, follow-up appointments, or prescription requirements.

Contact your pharmacy first for refill status. If a provider review is needed, your pharmacy can send the request to your provider.

Medication coverage depends on your insurance plan, pharmacy benefits, and the medication prescribed.

For coverage, copay, or approval questions, contact your insurance plan or pharmacy first.

Some medications require insurance approval, also called prior authorization, before they can be filled or renewed.

Your pharmacy can usually start or send the request. For approval status updates, contact your insurance plan.

Some medications require insurance approval before they can be filled or renewed.

Insurance approval may take 3 to 5 business days. For approval status updates, contact your insurance plan.

Contact your pharmacy or insurance plan first to understand why the medication was denied.

If your insurance requires more information from your provider, your pharmacy or insurance plan may send the request to the clinic.

Contact your clinic when your pharmacy tells you to contact your provider, a follow-up appointment is needed, or you have symptoms or side effects that need medical guidance.

If you are having side effects or symptoms that need medical guidance, contact your clinic.

Tell your provider, care team, and pharmacy about any medication allergies before starting a new medication.

Bring an updated medication and allergy list to each appointment.

Yes. Please bring a current list of all medications, vitamins, supplements, and over-the-counter medications you take.

Include the medication name, dose, how often you take it, and any medication allergies.

• Pharmacy
• Center Pharmacy

Center Pharmacy location information can be found on the campus map.

Visit the Contact Us page for general contact information and department phone numbers.

Use the Campus Map to find buildings, entrances, departments, and parking areas.

At this time, please call your clinic directly to contact your care team.

Find clinic contact information here.

Yes. Language assistance is available during your appointment. We offer translation services if providers are unable to speak your language.

To find a provider who speaks your language, visit Find a Provider and use the "Advanced Filters" option.

Learn more about our language assistance policy.

Learn more about Patient Advocacy and how to share questions, concerns, or feedback about your care.

If you missed our call, please listen to your voicemail and call back using the number provided. If we are unable to answer, please leave a voicemail:

• Leave your information: provide your full name, date of birth, and reason for your call, such as scheduling or rescheduling.
• Include any helpful details: add any additional information that may help us assist you when we return your call.
• Expect a callback: we will return your call on the same business day. Calls received after 3:30 PM Pacific Time may be returned the next business day.

Clinics leave general messages to protect your privacy.

Please call the clinic back during business hours for details. To confirm clinic hours, visit the Treatment & Care page.

For support with care planning or discharge-related questions, contact Case Management and Social Services.

Caregivers can ask the patient's care team about support options, discharge planning, care coordination, and community resources.

Case Management and Social Services

Ask your provider or care team about hospice, palliative care, or care planning resources.

You can also visit our Skilled Nursing Facility, Bella Sera, to learn more.

Case Management and Social Services can help with discharge planning, care coordination, and support resources.

Preventive care helps you stay up to date on routine checkups, screenings, vaccines, and health maintenance.

Learn more about preventive care.

Mammogram recommendations may vary based on your age, health history, and risk factors. Talk with your provider about when you should start screening and how often you should have a mammogram.

Learn more about mammograms and women's health.

Vaccine availability may vary by clinic, season, age, and medical need. Ask your provider which vaccines are recommended for you or your child.

Find a clinic or service

How often you need a physical may depend on your age, health history, insurance plan, and provider recommendations.

Ask your provider how often you should schedule a routine physical or annual wellness visit.

Preventive Care

Recommended screenings may vary by age, sex, health history, family history, and risk factors. Talk to your provider about which screenings are right for you.

• Find a provider
• Preventive Care

Patient education resources are available on the Patient Education page.

Your care team will provide instructions based on your procedure. Follow any instructions about medications, fasting, transportation, arrival time, and follow-up care.

For more information, visit the Surgery page.

Your provider or care team can help you understand your diabetes care plan, including medications, blood sugar checks, nutrition, and follow-up visits.

Learn more on the Patient Education page.

We also offer classes to empower you to manage your diabetes at home. Enroll here.

Follow the discharge instructions provided by your care team. Your instructions may include information about medications, activity limits, wound care, warning signs, and follow-up appointments.

Follow the wound care instructions provided by your care team.

Refer to our TCRU clinic for more information.

If you notice increasing pain, redness, swelling, drainage, fever, or other concerning symptoms, seek urgent medical care or call 9-1-1.

Talk with your provider about a diabetes care plan, follow-up visits, lab monitoring, medications, and home care. Learn more on the Patient Education page.

We also offer classes to empower you to manage your diabetes at home. Enroll here.

Our providers can help you monitor your blood pressure, review medications, and discuss lifestyle steps that may support your care plan. Our cardiology clinic can also guide you in managing heart disease.

Visit the Cardiology page to learn more.

You can request an appointment with our pulmonary clinic at the appointments page to help you review medications, inhaler use, symptoms, and follow-up care.

You can make an appointment with our Pain Management clinic to understand treatment options, pain management, mobility support, and follow-up care.

For our labor and delivery education, visit the OB/GYN and Labor & Delivery page.

Ask your OB/GYN, Labor & Delivery team, or pediatric provider about breastfeeding support and available resources on the OB/GYN and Labor & Delivery page.

Visit the Pediatrics page to learn more about recommended checkups, vaccines, screenings, and care instructions for your child.

Parenting, family, and community education classes may be available through RRH events and community programs. See the events calendar.

Ask your provider if nutrition counseling or education is recommended for you.

Food and Nutrition

Your provider can help you discuss safe weight management options based on your health history and goals.

Find a provider

Talk with your provider about smoking cessation support, treatment options, and community resources.

Find a provider

Talk with your provider before starting a new exercise program, especially if you have a medical condition or recent procedure.

Rehabilitation and Therapy

Mental health services are available through RRH.

Mental Health

Community support groups and services may be available through RRH community outreach resources.

Community Outreach

View upcoming events and classes on the events calendar.

Learn more about community outreach programs, and follow us on Facebook and Instagram for updates and community highlights.

Local health and community resources are available on the Community Organizations and Resources page.

Whole Health wellness articles are available here.

Patient education resources are available on the Patient Education page.

Find our locations, clinics, and service areas on the Locations page.

View hours based on locations and services on the Treatment & Care page.

Stay up to date with RRH news, updates, events, classes, clinic hours, closures, and important announcements.

• News and updates
• Events and classes
• Follow us on Facebook and Instagram

Learn more about RRH's mission, values, awards, and accreditation.

• About RRH
• Awards and accreditation

Learn more about supporting Ridgecrest Regional Hospital through the RRH Foundation.

View current employment opportunities and apply online through the RRH Careers page.

Learn more about volunteer opportunities and how to get involved.

Clinical education and training information may be available through RRH Careers or Medical Professional resources.

• Careers
• For Medical Professionals

Some appointments require a referral, prior authorization, or provider review before scheduling. Requirements depend on your insurance plan, provider, and service.

Check with your insurance plan to confirm its requirements. For more information, visit our How Health Insurance Works page.

• A referral directs you to another provider or specialist.
• An order tells a department which test, treatment, or service your provider wants you to receive.
• A prior authorization is approval from your insurance plan before certain services can be provided or covered.

A referral or order does not mean your insurance has authorized the service or guaranteed payment.

Depending on your insurance, you may be able to schedule certain services directly with a provider who accepts your plan. This may include some PPO plans and Medicare plans.

However, the specialty office may still require a referral, provider order, or medical records before scheduling. Contact your insurance plan and the specialty office to confirm their requirements.

Use our Find a Provider tool to explore providers and specialties.

A signed provider order is required for RRH ancillary services. These may include:

• Imaging and radiology
• Laboratory testing
• Cardiac testing
• Sleep studies
• Rehabilitation or therapy
• Other diagnostic and outpatient services

Insurance requirements are separate and may include prior authorization. Visit our Treatment & Care page for service information and department contact details.

Your insurance may require prior authorization before covering certain tests, procedures, treatments, medications, or specialty services.

Requirements vary by plan and service. Contact your insurance using the number on your insurance card to confirm whether authorization is needed.

After your referral is received and reviewed, the appropriate office will contact you to schedule your appointment or explain the next steps.

If you have not been contacted within two weeks of your provider submitting the referral, call (760) 446-3551 to confirm it was received.

The process generally includes these steps:

1. Your provider submits a referral or order.
2. The request is reviewed for the required information.
3. If needed, the request is sent to your insurance for authorization.
4. Your insurance approves, denies, or requests more information.
5. Once the requirements are complete, the appropriate office contacts you about scheduling or next steps.

Not all services can be scheduled online. Visit our Appointments page for online options or our Treatment & Care page for service information.

Processing times depend on:

• Whether the order and medical records are complete
• Your insurance plan's review time
• Requests for additional information
• Whether the request is approved, denied, or appealed
• Appointment availability

Your care team can help coordinate the request, but your insurance plan determines its review time.

Contact your RRH clinic to confirm:

• Whether the referral or order was submitted
• Whether all required records were included
• Which office is processing the request
• Whether the request was sent to your insurance
• Whether additional information is needed

You may also contact your insurance to ask whether it received the authorization request and whether you need to take any action.

You can help by:

• Keeping your insurance and contact information current
• Confirming that the provider is in your insurance network
• Asking whether your plan requires a referral or authorization
• Responding promptly to calls or messages
• Completing requested tests or paperwork
• Informing your RRH clinic immediately if your insurance changes

Your provider, insurance plan, or specialty office may be responsible for:

• Completing and signing the referral or order
• Sending clinical notes
• Reviewing medical necessity
• Approving or denying authorization
• Determining coverage
• Scheduling based on appointment availability

You may not control these decisions, but staying informed and responding promptly can help keep the process moving.

1. Contact your RRH clinic to confirm the referral or signed order was submitted.
2. Confirm that the receiving office has the order and supporting records.
3. Contact your insurance to check the authorization status.
4. Ask whether additional information is needed.
5. Tell your RRH clinic if your symptoms or healthcare needs change.

Avoid submitting duplicate requests unless a team member asks you to do so.

Contact your insurance and RRH clinic to ask:

• Why the request was denied
• Whether more documentation is needed
• Whether another service or provider is covered
• Whether the decision can be reconsidered or appealed
• Whether your provider must complete an additional review

Your provider and insurance plan will help determine the next steps.

No. Authorization does not guarantee full payment. Your deductible, copay, coinsurance, eligibility, network status, and other plan rules may affect what you owe.

Contact your insurance for coverage information. You can also visit our Price Transparency page for cost-estimate resources.

Whenever possible, your RRH clinic works to keep your care within our local network. This can make it easier to coordinate your care and share information among your providers.

You may be referred outside RRH when:

• The needed specialty or service is not available locally
• Your insurance requires another provider
• You prefer another provider
• Your healthcare needs require services from another organization

For ancillary services, outside providers should send:

• A signed provider order
• The reason for the requested service
• Relevant clinical notes and medical records
• Current patient and insurance information
• Any additional documents required for authorization or scheduling

Outside providers can find referral information on our Medical Professionals page.

Requirements may differ depending on your insurance plan, service, urgency, network status, and the specialty office's rules.

Emergency services do not require prior authorization. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

Contact your RRH clinic if your symptoms worsen or your condition changes. Do not wait for a referral or authorization update if you need medical guidance.

For a medical emergency, call 911 or go to the nearest emergency department.

Submit a referral or signed provider order with the required clinical information. Most Ridgecrest Regional Hospital clinics accept referrals by fax.

Find fax numbers and submission instructions on our Medical Professionals page. Referral documents are available on our Forms page.

Some services require insurance authorization before scheduling. Check with the patient's insurance plan to confirm whether authorization is required.

Learn more on our Billing & Insurance page.

The appropriate clinic will review the referral and contact the patient about scheduling or next steps. If the patient has not been contacted within two weeks, please have them call (760) 446-3551 to confirm the referral was received.

Timelines vary by insurance plan. Requests may take longer when additional information is needed.

For information about Veterans Affairs referrals, Community Care eligibility, and care coordination, visit our Veteran Services page or review the VA Community Care Process.