Medical Insurance and Billing Information FAQ
Our goal is to make the health insurance and medical billing process as clear as possible. But we realize you may still have some questions and we’re here to address them.
- Questions About Medical Bills
- Questions About Health Insurance
- Phone Numbers for the billing department
- COVID-19 Vaccine Cost I would suggest calling the clinic you are going to get the vaccine.
Questions About Medcycle
What is MedCycle?
MedCycle is RRH's new billing and payment platform. RRH partnered with MedCycle to give our community a better payment experience, including an easier online payment portal, flexible payment plans, and responsive billing support.
Do I need to do anything to set up / transfer my account to MedCycle?
No action is needed on your part. Your account information will be transferred securely to MedCycle, and your billing will continue without interruption.
If you're currently enrolled in auto-pay, your account transfer may be delayed until your current balance is paid in full. This does not affect your billing schedule.
I received a call/email/letter from MedCycle. Is it legitimate?
Yes, billing communications about your RRH account may come from MedCycle on our behalf. These are legitimate. If you'd like to verify any communication, call RRH Billing directly at (760) 499-3009. We're happy to confirm.
Is MedCycle a collections agency?
No. MedCycle Management is a payment services partner. They work as an extension of RRH's billing team, not as an independent collections agency.
Is my information secure?
Yes. MedCycle is a HIPAA-compliant payment platform. Your information was transferred securely and is protected in accordance with all applicable privacy regulations.
Questions About Medical Bills
Can I view and pay my medical bill online?
Yes. You can pay online through our new payment partner, MedCycle, at
RRH.org/Pay
If you need help accessing Follow My Health, please contact customer service at
1-888-670-9775
Bill statements are sent by mail. To get a copy of your bill, please call
(760) 499-3009 and listen to prompts carefully.
How can I pay my bill?
- Online Payment: RRH.org/Pay to log into your account to view accounts, pay a bill, or set up a payment plan.
- Mail-in Your Payment: RRH Billing Department, 1081 N. China Lake Blvd, Ridgecrest CA 93555
- Walk-in to The Cashier: Located at Annex Building X, 1109 N China Lake Blvd. Ridgecrest CA 93555, Entrance X2 on Campus Map
- By Phone: You may can call the Hospital cashier and make a payment by phone. (760) 499-3009
How to get copies of my RRH billing statements?
Call the billing department at (760) 499-3009 and listen carefully to the prompts. An itemized bill can be sent to you upon request.
Does my hospital bill include doctor's fees?
Our billing statements are issued for single visits. Whenever you are provided
care at the Hospital or at the clinic, an individual visit number is issued
for that particular date of service, and a billing statement is issued
for that visit only.
Sometimes, the doctors' bills are issued separately from the hospital bill
and you might receive them on different days. For questions about your
statement,
Contact:
760-499-3189 Monday to Friday between 8:00 AM – 4:30 PM
What if I can't pay in full or need financial assistance?
We understand your situation. To keep your account from becoming delinquent, please speak with our representative to arrange a payment plan.
Contact:
760-499-3010 Monday to Friday between 8:00 AM – 4:30 PM
You may get more information or apply for the
financial assistance program.
Questions About Health Insurance
What if I don't have health insurance?
If you don't have a health insurance plan coverage, or choose not to use the one you currently have, you can pay for the cost of your care directly.
You may also qualify for our
financial assistance program.
People with low or moderate incomes may qualify for Medi-Cal or a subsidized
health plan through
Covered California.
Does RRH have its own HMO insurance plan?
No. We do not offer our own HMO insurance. Learn more about the health insurance plans we accept.
What Medicare HMO plan is RRH contracted with?
Ridgecrest Regional Hospital is contracted with the Kern Family Medicare Dual Complete D-SNP HMO plan. If you are enrolled in this plan and assigned to RRH, you may see our providers according to your plan coverage.
Which types of health insurance does RRH accept?
We work with a variety of health insurance plans to ensure that you have access to quality care that is close to home. In addition to Government health insurance (Medicare and Medi-Cal), Ridgecrest Regional Hospital accepts a variety PPO, the Medi-Cal Managed Care, and Medicare.
Learn more about the health insurance plans we accept.
Before scheduling your care at RRH, we advise you to double-check your coverage by either contacting your health insurance company or your benefits coordinator at work (if applicable).
Does RRH accept Medi-Cal insurance?
Yes, RRH accepts government health insurance programs - Medicare and Medi-Cal.
What happens if my insurance denies the claim?
In such cases, you should receive an explanation of benefits (EOB) or a denial notification from your health insurance plan. And RRH will mail you a statement advising you how much you owe.
What are referrals and authorizations?
A referral is an order from your Primary Care Provider (PCP) to see a specialist
or receive medical services from some providers. Your PCP generally helps
make the decision about whether a specialist service is necessary for
your treatment.
Authorization (Sometimes called prior authorization, prior approval, or
precertification) is the process of getting approval from the health insurance
plan before you get a medical service or fill a prescription.
Phone Numbers for the Billing Department
For questions about your medical bills:
Contact: 760-499-3189 Monday to Friday between 8:00 AM – 4:30 PM
For questions about the health insurance plan we accept, visit health insurance plans we accept. For questions related to your personal benefit plan, please contact your health insurance company.
Contact: 760-499-3189 Monday to Friday between 8:00 AM – 4:30 PM
Like other California hospitals, we send separate bills for hospital services and physician services.
COVID-19 Vaccine Cost
How much does the COVID-19 vaccine cost?
The COVID-19 vaccine is free. In case you have an insurance plan, your insurance provider may be charged for the vaccine administration, but there will be no out-of-pocket cost for you. If you don't have insurance, there is no cost.
For additional questions about the vaccine, visit the COVID-19 Pages: