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FAQ Regarding the Recent Letters From DRSI

  • Category: News
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  • Written By: RRH
FAQ Regarding the Recent Letters From DRSI

Recently, some of our patients received multiple letters from Designed Receivable Solutions Inc. (DRSI) regarding a cyber breach incident, which may have caused confusion and concern. To provide clarity and address any questions you may have, we have compiled this FAQ. Additionally, Ridgecrest Regional Hospital issued a press release in May regarding this incident.


Why did I receive this communication from DSRI?

On January 22, 2024, a cyber breach affected DRSI and various hospitals across the country requiring DRSI to send out multiple letters to patients regarding the incident.

Who is DSRI?

DRSI is a reputable company that many hospitals utilize for revenue services, and while DRSI follows HIPAA regulations, they nonetheless experienced a cyber breach that impacted several hospitals across the nation. Unfortunately, as evidenced frequently in the news media, despite ongoing vigilance, healthcare organizations are experiencing data breaches.

What are these letters?

The letters you received from DRSI were required by federal law as part of their process to inform affected individuals of what happened and the steps that are being taken to address the issue.

What data was compromised?

The following data was potentially accessed and acquired by a person not authorized to view them: name, address, Social Security Number, and Date of Birth.

Are these junk or real?

These letters are not junk mail but part of DSRI’s ongoing efforts to keep patients informed about the incident. We strongly encourage you to read these letters to understand what happened and the steps DRSI has taken to address the situation.

Why did I receive multiple letters?

We understand that receiving multiple letters has been irritating and may have caused concern. The reason why letters were sent multiple times is the requirement to send a letter for each account. Hence why patients with multiple accounts received multiple letters.

Was my medical information breached?

We want to reassure you that this breach did not involve Ridgecrest Regional Hospital’s electronic medical records or networks.

Who can I speak to for more information?

If you have any questions or need further assistance, please do not hesitate to contact DSRI’s help line 833-961-7183.